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After checkout you'll get a confirmation email and SMS with a link to your order status page — no account needed. Save that link to check progress or contact us about the order.

At checkout you choose what happens if something's unavailable: swap for a similar item, have the store contact you first, or get that item refunded automatically.

Each store delivers within its own radius or postcode list, shown on its storefront. Pick a delivery window at checkout, or choose Click & Collect to pick up in-store for free.

Yes — each store sets its own minimum order value, shown on its storefront and in your cart. Orders below the minimum can't proceed to checkout.

FairlyCart charges 2.5% of your basket subtotal, with a minimum of $0.99 and a maximum of $2.99 per order. It's itemised in your cart before you pay — never a surprise at the last step.

Enter it in the promo code field on your cart or checkout page and select Apply. Eligible codes, like a first-order discount, are deducted from your total before payment.

Reach us on the Contact page with your order number. We'll follow up with the store directly to sort out a missing, wrong, or damaged item.

Yes — visit our partner page to tell us about your store and start the conversation.