Dispute resolution

We want to resolve order and marketplace concerns quickly and fairly. Start by contacting FairlyCart through our Contact page with your order number, what happened, supporting information and the resolution you are seeking.

Our process

• We acknowledge your complaint and may ask for further details.
• We review the order and speak with the relevant store where needed.
• We provide a written outcome or progress update, usually within 10 business days.
• If we need more time, we will explain why and when to expect the next update.

External options

If we cannot resolve the issue, you may seek information from Consumer Affairs Victoria or another relevant state or territory consumer agency, and you may have access to the Victorian Civil and Administrative Tribunal. Nothing in this process limits your statutory rights.