Delivery & collection policy

Delivery availability, fees, minimum order values and windows are shown for the selected store before checkout. A store may offer delivery only to its published delivery area and may also offer click and collect.

Delivery windows

Windows are estimates, not guaranteed arrival times. We will use reasonable care to fulfil within the selected window, but delays can occur because of traffic, weather, store preparation or factors outside reasonable control.

Receiving an order

Please provide an accurate address, a reachable phone number and safe delivery instructions. If we cannot safely deliver or contact you, we may need to arrange redelivery, collection or cancellation; any extra cost will be discussed with you first where possible.

Collection

Bring your order confirmation when collecting. Collection times and store instructions appear in your order confirmation. Cold and frozen items should be taken home promptly.

Problems with delivery

If an order is late, missing, damaged or delivered to the wrong place, contact us as soon as possible through our Contact page. This policy does not limit rights available under the Australian Consumer Law.